That dreaded department! The department that sets the rules and mandates. That department that controls your most valued asset. Yes you guessed it- HUMAN RESOURCES!
Your valued Assets
Employees are important to businesses because they enable those businesses to operate and offer valuable knowledge that assist the organization in its success.
Employees are loyal to a company if they believe that they are treated well. As employers, we sometimes forget that we are not just operating machines, or dealing with persons with similar personalities, but we are dealing with real humans, persons who have families and lives outside of their places of employ. With that being said, we must remember the HUMAN element in Human resources. That warm smile, that listening ear, these are the things that help keep employees engaged and loyal.
As an employer, one should take time to listen to your employees regarding their concerns and needs for performing their jobs. Discuss various issues with each employee individually, such as conflicts they may have with you or other employees. Rectify conflicts right away by coming up with viable solutions. Use a mediator or arbitrator, if necessary, to handle conflicts out of your control. Keep the conflicts from amplifying or causing resentment, which can hinder productivity.
Learn the key strengths of your employees with respect to knowledge, education and skills. Assign people project tasks that they are naturally good at performing. Allow employees to set their own job goals or methods for completing assignments, according to senior business associates at Business Performance. Encourage your employees to make recommendations that may help increase your company’s performance and productivity.
Recommend training for employees who need it, as they may get frustrated if they have trouble using certain software programs, for example.
This is key, employees are your front line and it’s a must that you should communicate with your employees regularly. Keep them informed of the latest updates and encourage them to keep you apprised of their progress on certain projects. Compliment your employees when they do something exceptional. Buffer any criticisms with positive comments, especially when doing annual performance reviews.
Find out what drives and motivates each employee to perform at a higher level. Assign more challenging tasks and projects to those employees who want greater responsibilities. Empower employees to make their own judgments and decisions on certain projects. Help develop the skills of more ambitious employees, as they are often the ones who get promoted.
Tie your employees’ performance to some type of rewards program. Use various performance elements such as customer service, sales or completed tasks as a basis for the program. Start an Employee of the Month program, for example, rewarding winners with a free meal, gift or cash, depending on the type of work they do. Give everyone an equal chance of winning the monthly award.
Remember the one thing that can make or break your company is your employees.
By Aleia Payne
Client & Office Administrator